SmartEquip e-CommercePro Enterprise system expands product support offering globally for JLG

01/10/2005

JLG Industries, Inc., the world's leading producer of access equipment and highway-speed telescopic hydraulic excavators, has expanded its global parts and service support capabilities through the launch of SmartEquip’s e-CommercePro Enterprise™ system. Accessible from JLG’s Online Express® system’s Internet website, enhanced parts, service and support capabilities include real time inventory searches, fully integrated on-line order entry, and real-time order status. Operator manuals are now available online to support global customers in multiple languages, including French, German, Dutch, Italian, Spanish, Finnish, Swedish, Portuguese, Danish, Norwegian, and Russian.

The e-CommercePro Enterprise system provides a single source for parts and service documenta-tion, including intelligent electronic parts catalogs, easily accessed operator manuals, troubleshooting guides, safety notices, and equipment specifications. Integrated to the manufacturer’s business system, e-CommercePro Enterprise also includes ordering and tracking capabilities for parts purchased electronically via the Internet.

“As a global leader, JLG utilizes leading edge technology to support its customers around the world,” said Craig Paylor, JLG’s Senior Vice President – Sales, Marketing, and Customer Support. “We have a strong tradition of delivering value to the companies that rent, sell or use our equipment. Using SmartEquip to provide our customers with world class electronic after sale support extends that tradition."

Alex Schuessler, SmartEquip’s President and Chief Executive Officer, added, “As an early adopter of our technology, JLG continues to be the industry leader and innovator, increasing efficiency and lowering the cost of doing business by creating direct electronic links with their customers. Our systems are designed to decrease transactional costs, while making both equipment owners and manufacturers operationally more efficient. We look forward to adding even more capability to the e-CommercePro Enterprise system in the future.”

About JLG Industries, Inc.
JLG Industries, Inc. is the world's leading producer of access equipment and highway-speed telescopic hydraulic excavators. The Company's diverse product portfolio encompasses leading brands such as JLG aerial work platforms; JLG, SkyTrak , Lull, and Gradall telehandlers; Gradall excavators; and an array of complementary accessories that increase the versatility and efficiency of these products for end users. JLG markets its products and services through a multi-channel approach that includes a highly trained sales force, marketing, the Internet, integrated supply programs and a network of distributors. In addition, JLG offers world-class after-sales service and support for its customers in the industrial, commercial, institutional and construction markets. JLG's manufacturing facilities are located in the United States and Belgium, with sales and service locations on six continents. For additional information, contact: Mr. David Baxter, Director of Marketing, JLG Industries, Inc. at 240-420-8721, email: drbaxter@jlg.com

About SmartEquip
SmartEquip, Inc., based in Norwalk, CT, is the leader in integrated aftermarket parts, service and support systems connecting major manufacturers of complex equipment and their users. SmartE-quip provides a conduit for the fast, real-time access to manufacturer service documentation (in-cluding operator manuals, troubleshooting guides, equipment specifications, safety notices) and an intelligent electronic parts catalog for selecting required parts integrated to both the fleet users and manufacturers ordering systems – all accessed through a standard browser. Customers include rental companies and manufacturers of construction equipment. For more information call 203-899-1800 or visit www.smartequip.com.